Monday, 16 July 2012

It's The Most Wonderful Time Of The Year...

That's right folks! It's apartment inspection time!

We try to do this once a year to discourage monthly/weekly/daily complaints about non-emergency or random maintenance problems like a closet sticking or a small drip from a faucet. We group issues together and knock down the list when we are slow. To be honest...we don't really care. Let's be honest, the fact your closet doesn't open smoothly enough for you liking has no impact on my life....having a meth lab in your closet does. 

We are in the middle of a losing battle: tenants smoking pot in the building. Everyone gets the same speech. We don't want to see it, smell it, or suspect it. Go for a walk. A long walk. I don't want to stand on my balcony and see you standing on the sidewalk below rocking is like you are at a Grateful Dead concert. This shit is still illegal, it stinks, and it affects your neighbours. So, in the last few months, the smell of pot has increased. Solution? Inspection under the guise of looking for maintenance problems. Go us!

The downfall of not being totally honest with our tenants about the reason for this inspection are the laundry lists left for us or verbalized TO us as we enter everyone's apt. About 70% of our building are people that we have put in. They are, for the most part, in their late 20s and early 30s, professional, clean, responsible, respect us, and are all sitting in renovated apartment. None of them have any complaints or maintenance issues and none of them were suspected of doing any illegal activities in their suites. We go in, shoot the shit, reiterate the drug policy of the building and move on. These people are a pleasure to deal with and are desirable to all building/property managers. As for the remaining 30%? Not so much.

Everyone seems to think that the Gen-X or Gen-Y, or even the Gen-Z, generations are full of whiny, needy, selfish people who blame everyone else for their problem. I am not going to totally deny that, but in our experience, these people are great renters. If we are sticking with this gen-alphabet scenario, Gen-W (currently aged 40-50...maybe 55) renters are self-entitled whiny bitches. They tend to drink a little more, don't seem to have a problem with doing laundry in their underwear, don't understand this thing called a 'computer', and their biggest thrill in life is solving the final puzzle on Wheel Of Fortune every night. They all pay below market value (an entirely different problem), have shitty furniture, and none of them appear to own a mop and bucket.

These people leave is lists of complaints! Like....lists and lists. You name it, it is on it. Shit that they fucked up themselves is on there - yes, one tenant who decided to paint their walls got paint on their ceiling...I guess that is my problem now. There were complaints that the flooring is not even (the building has settled since it was built 50 years ago)! Yes....let me get on that for you...let me re-level the building's foundation so you can continue to pay $800/month for your apartment ($350 below market value)! Along with these absurd issues, some tenants seem to think that it is our responsibility to clean their apartment. We had 3 tenants (within that 30%) tell us that their curtains are dirty...either from cat hair (their cat) and/or dust/grime (from them not cleaning). Adding to this, one tenant told me that her oven needs to be replaced because it is dirty. Umm, every heard of oven cleaner, honey? It brings me great joy to crack out, "actually, it is the responsibility of the tenant to clean and maintain a level of cleanliness of their rental unit". Why would someone ever think that I would spend my time cleaning THEIR place? It is always someone else's fault as to why they live in filth. 

So, once we wade through trivial items like those above, we look for anything that may be related to smoking pot. Lighters, small clumps of ashes, ashes around windows, incense, small snips or scissors, rolling papers, pot grinders, etc. Second apartment in, JACK-POT! Sitting there in the living room next to the couch in a little ashtray and nice little fat roach. Quick smell to confirm....YUP, that's a roach. It should be noted, this tenant hates us...she has been previously blogged about. I can't even express to you how excited we are to get to talk to her about it. She walks around the building thinking the sun shines out of her ass. The previous manager (who has also been blogged about) use to treat her like a fucking queen. No clue why. She pays her rent at 11:59pm on the 1st, her apt looks like a over-stuffed junk/thrift store, and the bitch is rude. The convo was could see it in her eyes when her stomach dropped and her ass clenched. She does not wear the shade of grey she turned all that well. 

So far....7 days since the inspection and we are looking good. Our bedroom no longer fills up with pot smoke every night at midnight and no more complaint about the smell from our tenants. The bitch tenant has also seemed to have a change of heart towards us and now understands that no matter how much of a cunt she is, we will always win. Obedience breeds victory.

There are a few things I have realized doing this job (and specifically conducting inspections). 1.) So many people live in filth! I'm not talking about not doing your dinner dishes from the evening before, or missing that weeks vacuuming/bathroom cleaning routine or having a full laundry basket....I'm talking about plain old disgusting filth. Splatter marks on the walls, dust as thick as a carpet under your dinner table, cat fur stuck to EVERYTHING, not sleeping on bed sheets or having pillows without cases, food on the floor, moldy McDonald's cups, moldy shower curtains, piss on the floor around the toilet, etc. 2.) Some choose the most ridiculous things to bitch about. You don't like the tile on you kitchen floor, but are okay with having a molding fish tank full of dead fish. Or, we are standing in the middle of this shit-hole flop house and you are talking to me about your curtains. Does not compute. 3.) The less rent you pay...the more likely you are to bitch. I can't explain this one. I don't get it. 4.) Bed frames no longer appear to be a popular piece of furniture. SO MANY people sleep on a mattress on the floor. Metal bed frames are, like, $50. Go buy one. This will help you avoid pests like bedbugs. 5.) Some people have no shame. Highlight: a perfectly made bed  with gigantic cums stains. Hot. We don't call him Charlie Sheen for nothing.

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